Customer-Focused Writing

Overhaul your service content!

Do you have a knowledge base? Is it in tip-top shape? What about its contents?

Make sure your service content is functioning as it should with one of our 2-day training sessions. We’ll teach you how to make content findable, accessible, useable and consistent across all touchpoints. Wave goodbye to that rogue chatbot, that poorly functioning FAQ webpage, and those frustrated CS agents.

We even help you with SEO and give you a comprehensive set of guidelines (quick reference card) that ensures future compliance.

Empower your content editors and knowledge managers.
Sign up for a training session today!