CX at its best, with ‘First Time Right’ answers!
Mastering customer service with knowledge management
Creating loyal customers means building trust, to accomplish this you must start by answering their questions ‘First Time Right’. Discover what this means, and how to utilize these customer questions as opportunities for the future.
Here are some key takeaways from the session:
- Think from a customer perspective: best case scenario and reverse engineer from there.
- Get Marketing, Sales and Service to work together, let go of the siloed approach.
- Introduce content experience artists.
- Start small, grow from there.
In association with Engagement Factory we recorded the webinar which is now available to watch on-demand. In addition, you can download the slide deck.
2 December 2019
How to use technology to achieve an equilibrium between operational efficiency and consumer advocacy?
10 December 2018
20 November 2018