What is knowledge management?
Knowledge management is the process of turning knowledge items into actionable assets through strategic reorganisation. By making knowledge accessible, searchable and sharable, companies can make use of information that was once hidden in a myriad of systems, applications and databases.
Why knowledge management?
KM allows you to systematise the flow of information between people at the right time and in the right format. This, for instance, allows customer service agents to quickly and effectively answer customer questions. Consistency, customer satisfaction and efficiency are all improved.
Don’t you want to clean up your knowledge mess, finally putting all that data/content to good use?
Let us help! With years of KM experience and many happy customers, we are happy to teach you the ins and outs of knowledge management.