How to talk to strangers

Contact Center employees are full days communicating with the customer. But how do you know what your customer needs, if you don't actually know them? They are continuously talking to strangers in their work. How can you find out what they really want to deliver the best service?

Speaker: David Pugsley & Chloe Hoggard
Host: Tinky Bart

Date: Wednesday May 19, 2021
Time: 12.00 - 13.00 uur (CET)
Language:  English
Channel: Teams Meeting