
In recent years there has been an enormous transformational shift in the behavior of organizations and their customers. Automation has received a significant boost and findings show that industry leaders and disruptors have made significant progress aimed at increasing their CX capabilities.
The most important progress in this regard is: 'the human touch' and the implementation of technologies that contribute to greater agility and growth of organizations.
Customer behavior continues to change, but now that we know that people are necessary to provide good customer service, how do we ensure that we use them in the right way?
This is what the Service Tomorrow event will be about on Thursday 14 April in the WesterLiefde, Amsterdam.
You can register using the form below.
The human touch in een customer experience
Beïnvloeden van gedrag in een veranderende wereld
The digital human in service
Van effectieve naar affectieve dialogen met je klanten
The human touch in het contact center van Nederland Wereldwijd
The human touch in content
Neuromarketing in service content
Blijf altijd op de hoogte van de laatste ontwikkelingen en events van TKC digital!
Brink 10
3741 AL Baarn
Nederland
T algemeen: 088-0600900
T service: 088-0600999
E: info@tkcdigital.com