Episode 1:
Delivering your customer experience across multiple channels
Episode 2:
Seamless interaction between chatbots & agents
Episode 3:
Knowledge management boring? No way!
Episode 4:
Take the robot out of the human
Episode 5:
How to talk to strangers in service
Episode 6:
Is the best service no service?
Episode 7:
Conversational content is king
Episode 8:
Be pro-active in service
Episode 9:
Data management & continuous improvement in Customer service
