Service Tomorrow: Remove the human from the bot
Part 3 - episode 1

Delivering your customer experience across multiple channels

We are entering a new era where the focus will shift from corporations and transactions to customers and experiences. The best organisations will take a strategic view and design and deliver a consistent customer experience across channels transforming their contact centres into ‘experience centres’. In this engaging presentation we shall explore how to achieve this in your organisation.

Speaker: Shaun Smith 
Host: Tinky Bart

Date: Wednesday April 7, 2021
Time: 12.00 - 13.00 uur
Language:  English

This keynote is sponsored by 

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