Service Tomorrow: 
Remove the bot from the human

is the best service no service?


As a Customer Care Manager, Ankie Straathof wants her team to make their customers feel special. So they want to make every point of contact with their customers personal and unique. 
Besides that you can say that their goal is to solve the customers’ problem first time right!
But maybe it’s even better if the customer doesn’t have a problem or question at all, and therefore that the best service is no service!

Speaker: Ankie Straathof
Host: Tinky Bart

Date: Wednesday June 2, 2021
Time: 12.00 - 13.00 (CET)
Language:  Dutch

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