07.04.2021

Episode 1:
Delivering your customer experience across multiple channels

21.04.2021

Episode 2:
Seamless interaction between chatbots & agents

28.04.2021

Episode 3:
Knowledge management boring? No way!


12.05.2021

Episode 4:
Take the robot out of the human

19.05.2021

Episode 5:
How to talk to strangers in service


02.06.2021

Episode 6:
Is the best service no service?

Not available yet

16.06.2021

Episode 7:
Conversational content is king

Not available yet

23.06.2021

Episode 8:
Be pro-active in service


Not avalaible yet

30.06.2021

Episode 9:
Data management & continuous improvement in Customer service


Not available yet