Service Tomorrow - Remove the bot from the human

Be proactive in service

During this episode, Daan Noordeloos will inspire you with his keynote about how to get from reactive to proactive in service. He will explain this at the basis of 2 elements:

  1. Data: With a data driven approach you can use data to prevent problems in the future. Daan will explain to you how to convince your management of this investment.
  2. Trust: Trust your employees intuitions. Your employees know the customer better than anyone else. It’s important to reward your employees when they deliver proactive ideas. 

Speaker: Daan Noordeloos 
Host: Tinky Bart

Date: Wednesday june 23, 2021
Time: 12.00 – 13.00 uur
Language:  English

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