
Client Case CAK
Optimizing customer journeys at CAK.
Through customer query analysis toward an increasingly customer-oriented organization.
An interview with Cindy Kleindijk.
Optimizing customer journeys at CAK.
Through customer query analysis toward an increasingly customer-oriented organization.
An interview with Cindy Kleindijk.
The new knowledge base is perceived as extremely positive.
The system works much faster, and answers are much easier to find.
KPN can move forward with AI.
One organization. With eight regions, 100 local stores, 3,000 employees, 1.7 million members, and 4.9 million insured.
With one knowledge base that helps everyone answer questions consistently and correctly.
Royal FloraHolland uses KM (Knowledge Management) for a wide variety of customer queries.
An interview with Aja Boele.
After introducing knowledge management on our HR portal, within 1 year, we reduced live contacts on our HR helpdesk by 16%.
An interview with Mariska Loomans-Baanstra.
Thanks to knowledge management, we realized an NPS (Net Promoter Score) increase of more than 10 percentage points and a continuously lower CES (Customer Effort Score) for both the customer and the employee.
This is how 12,000 employees of Interpolis Achmea and Rabobank find the right answer at lightning speed.
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