Creating VALUE

TKC helps you answer your customer’s questions first time  right and continuously learn from them. Our approach works both now and in the future. We are your "one-stop shop" for knowledge management, proven by our track record.

Our specialists:

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BUSINESS CONSULTANTS

Our team of knowledge management and CX professionals focuses on understanding your goals, people, and processes. Using proven methodology, we build a solid foundation for knowledge management. We start with a discovery phase and guide you through the process with a "show, collaborate, and do-it-yourself" approach. Mapping and implementing customer journeys are also among our specialties.

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CUSTOMER CONSULTANT

A Customer Consultant at TKC Digital focuses on optimizing the end-to-end customer journey and improving customer-centric processes. We analyze every step of the customer journey and identify the necessary information for success. We advise organizations on the functional customer domains: Service, Sales, Marketing, and Pricing. We support our clients in designing the customer operating model, selecting and implementing (CX) platforms, and applying AI and data analytics to personalize and automate customer interactions.

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COMMUNICATION ADVISORS

Our consultants guide your team through changes from the very beginning, ensuring that everyone embraces the new way of working. This guarantees the successful adoption of improvements.

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TECHNICAL CONSULTANTS

We analyze your technology landscape and fill in the gaps. We conduct technical discoveries and provide objective advice on the best solutions. Our consultants know exactly how AI can best support your employees, customers, and suppliers.

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CONTENT SPECIALISTS

Our experts refresh your knowledge base, providing consistent answers and an optimized search function. They train your team, give SEO advice, and help you make the most of AI through high-quality content. "Garbage in, garbage out." Let us help you establish a strong foundation.

Lieke Prevaes
Lieke Prevaes | KPN

We first created a business case to predict the value of the project,' Lieke continues. 'This is quite difficult in a knowledge management project, because it is very difficult to compare the situation before with the situation after. Often you can only indirectly attribute the value to knowledge management. But difficult is not impossible, so armed with a compelling business case, we got the go-ahead. At that moment, TKC digital joined in.

MORE INFORMATION
WHY TKC?
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EXPERTISE

Years of experience in knowledge management and AI.

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PROVEN METHODOLOGY

Our approach works and will continue to work.

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COMPLETE SOLUTIONS

From discovery to implementation, we take care of everything.

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