Wat is kennismanagament nieuw engels

What is Knowledge Management?

TKC Digital has been helping organizations successfully implement knowledge management for over 15 years to achieve their objectives.

Knowledge management ensures that customer questions can be answered quickly and accurately, no matter where the question is asked. This is crucial, as excellent service ensures customers continue to choose you. In addition to focusing on customers, we also consider employees. What do they need to perform their daily tasks effectively? Knowledge management plays a role here as well. At some point, these two journeys converge: the customer journey and the employee journey. A consistent offering of accurate and reliable information is essential to both.

How to achieve this is our expertise.

To properly structure your knowledge organization, it's first important to understand what knowledge management entails. We explain this in our whitepaper What is Knowledge Management? You'll also find answers to the most frequently asked questions about this topic. In this whitepaper, we primarily focus on the customer journey and the role of knowledge management in enhancing the customer experience. In a subsequent whitepaper, we’ll address the broader organizational challenge.

In the whitepaper, we cover the following topics:

  • What is knowledge management?
  • What are the benefits of knowledge management?
  • How do you start with knowledge management?
  • How do you make knowledge management successful?

Do you have questions or want to brainstorm about what knowledge management can mean for your organization? Contact us—we’d love to help you!

I WOULD LIKE TO HAVE THE WHITEPAPER

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