GARBAGE IN - GARBAGE OUT
Arja boelen klein
Arja Boelen | Royal FloraHolland

Arja starts with a laugh: "I have seen quite a few customer service departments from the inside. Usually, a lot of the same questions come in, and a large portion of them are relatively easy to answer. Well, that was definitely not the case here! So many questions, so diverse, and often quite complex too."

MORE INFORMATION

THE PHRASE "GARBAGE IN, GARBAGE OUT" UNDERLINES THAT SOFTWARE AND AI ONLY PRODUCE USEFUL INFORMATION WHEN FED WITH ACCURATE DATA. EVEN THE SMARTEST SYSTEMS WILL DELIVER MEANINGLESS RESULTS IF THE INPUT IS INCORRECT.

Why is this important?
Many people believe that AI always extracts the right information from data, but that is not true. Faulty source data leads to incorrect answers. That is why a strong and reliable foundation is essential. A solid base ensures that AI helps you improve and grow.

Our approach:
We help you build a solid knowledge management foundation. This foundation consists of five key building blocks:

  • Ambition and goals: Define your target audiences and the channels you use to reach them.
  • Processes and organization: Keep knowledge up-to-date and ensure proper governance.
  • Content and structure: Create consistent and findable content.
  • Technology: Maximize the potential of your knowledge management system.
  • Measuring and improving: Prevent avoidable questions through process optimization.

Our expertise:

  • Discovery and roadmap: Our business consultants conduct a discovery phase and create a roadmap for improvement.
  • Roadmap implementation: We guide you through the implementation of every step in the roadmap.
  • Content carwash: We analyze your knowledge base, investigate customer questions, and optimize your taxonomy. Then, we thoroughly clean and refine your content.

Benefits:

  • Reliable analyses: Avoid unreliable analyses and inefficient processes, enabling you to make decisions based on solid foundations.
  • Consistent information: Ensure consistent and easily accessible knowledge within your organization.
  • Happy customers and employees: A strong knowledge base leads to happier employees and customers.
  • Better results: Making decisions based on reliable information improves results on your website, in your contact center, or within your operational team.

With our support, you can create a knowledge hub that distributes the right information across all channels and target groups. Let us help you make the most of your AI and knowledge management systems.

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