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AI doesn't fail because of the technology. It fails because of poor knowledge. We solve that.

We ensure that both people and AI are supported by the right knowledge, governance, end technology

ACHIEVE YOUR (AI) OBJECTIVES WITH KNOWLEDGE MANAGEMENT, LET US HELP YOU!

Welcome to the knowledge management specialist!
Read here to see how we can help you.

Upcoming events
Stap 1

Analyse & strategy

We understand where your organization is today—and where you want to go.

We begin with stakeholder alignment and a thorough assessment of your current landscape. We identify fragmented knowledge, inconsistencies, outdated information, existing knowledge sources, and technology choices. Based on this, we design a knowledge management strategy tailored to your organization, taking into account your audiences, channels, knowledge needs, and knowledge domains. We also develop a measurement framework with clear, SMART KPIs.

The result: a validated business case and a robust strategic foundation for everything that follows.

Stap 2

Designing the Future State

We design your knowledge architecture and governance framework.
We translate your organization's knowledge needs into a functional knowledge architecture, including structure, taxonomy, templates, and a migration strategy. We define the governance model by establishing ownership, processes, and clear responsibilities to eliminate duplication and ensure consistency. We also validate the technical requirements and provide independent advice on the most suitable platform and technology choices.
The result: one cohesive design that is strategically sound, operationally effective, and technically robust.

Stap 3

Implementation & Roadmap

We turn the strategy into reality.
We translate the design into a practical implementation roadmap, organized across four workstreams:

  • Knowledge Management & AI organization and processes
  • Knowledge structure and content creation
  • Knowledge technology & AI
  • Adoption and change management

We establish the Single Hub of Trust, connect your AI solutions to validated knowledge sources, and ensure your organization is fully prepared to work confidently with AI.
The result: a structured implementation, a trusted AI-powered knowledge ecosystem, and an organization ready for long-term success.

Stap 4

Managed KM service

The implementation may be complete, but your knowledge starts becoming outdated the very next day—and AI can quietly produce inaccurate results without anyone noticing.
Who keeps watch? We do.
Our Content Architects continuously monitor your AI outputs after implementation, ensuring your knowledge stays accurate, up to date, and delivering reliable results.

WE ARE HERE FOR YOU

COMPANIES WITH MORE THAN 1000 EMPLOYEES

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COMPANIES WITH HIGH VOLUMES OF CUSTOMER CONTACT

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COMPANIES WITH THE AMBITION TO IMPROVE

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HR DEPARTMENTS, ICT HELPDESKS, AND BACKOFFICES

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OUR
SERVICES

TKC helps you answer customer questions  correctly first time right and continuously learn from them. Our approach works both now and in the future. We are your "one-stop shop" for knowledge management.

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KNOW YOUR CUSTOMER AND THEIR CUSTOMER JOURNEY

The customer is at the heart of everything we do. We help you to continuously learn from customer questions  and journeys, so you can improve your service based on what really matters. We focus on your goals, people and technology.

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APPLYING AI IN CUSTOMER CONTACT

The possibilities of generative AI are the future. GenAI can perform analyses and make suggestions for new articles.

AI improves customer service by making the necessary knowledge readily available.

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OUR
APPROACH

The phrase "Garbage in, garbage out" underlines that software and AI only produce useful information when fed with accurate data. Even the smartest systems will deliver meaningless results if the input is incorrect. Keep data accurate and clean for reliable results.

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CAPTURE KNOWLEDGE FROM EMPLOYEES’ MINDS

Do you have loyal employees with years of experience and specific knowledge? We help you capture their valuable expertise and make it accessible to everyone. Your organization benefits from continuity and innovation.

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KNOWLEDGE MANAGEMENT SYSTEMS

Are you looking for a mature knowledge management system (KMS)? And an experienced partner to integrate AI into your knowledge base? We’re here to build a knowledge hub for you, a centralized space where all your knowledge is easily accessible.

WE HELP YOU ANSWER CUSTOMER QUESTIONS FIRST TIME RIGHT AND CONTINUOUSLY LEARN FROM THEM.

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