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first time RIGHT in THE customer journey
Loyal customers and engaged employees. Lower costs, higher revenue.Welcome to TKC digital!
DO YOU WANT TO ANSWER MORE QUESTIONS FIRST TIME RIGHT WITH KNOWLEDGE MANAGEMENT?

Welcome to the knowledge management specialist!
Read here to see how we can help you.

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SERVICES

TKC helps you answer customer questions  correctly first time right and continuously learn from them. Our approach works both now and in the future. We are your "one-stop shop" for knowledge management.

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KNOW YOUR CUSTOMER AND THEIR CUSTOMER JOURNEY

The customer is at the heart of everything we do. We help you to continuously learn from customer questions  and journeys, so you can improve your service based on what really matters. We focus on your goals, people and technology.

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APPLYING AI IN CUSTOMER CONTACT

The possibilities of generative AI are the future. GenAI can perform analyses and make suggestions for new articles.

AI improves customer service by making the necessary knowledge readily available.

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APPROACH

The phrase "Garbage in, garbage out" underlines that software and AI only produce useful information when fed with accurate data. Even the smartest systems will deliver meaningless results if the input is incorrect. Keep data accurate and clean for reliable results.

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CAPTURE KNOWLEDGE FROM EMPLOYEES’ MINDS

Do you have loyal employees with years of experience and specific knowledge? We help you capture their valuable expertise and make it accessible to everyone. Your organization benefits from continuity and innovation.

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KNOWLEDGE MANAGEMENT SYSTEMS

Are you looking for a mature knowledge management system (KMS)? And an experienced partner to integrate AI into your knowledge base? We’re here to build a knowledge hub for you, a centralized space where all your knowledge is easily accessible.

WE HELP YOU ANSWER CUSTOMER QUESTIONS FIRST TIME RIGHT AND CONTINUOUSLY LEARN FROM THEM.

WE ARE HERE FOR YOU

COMPANIES WITH MORE THAN 1000 EMPLOYEES

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COMPANIES WITH HIGH VOLUMES OF CUSTOMER CONTACT

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COMPANIES WITH THE AMBITION TO IMPROVE

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HR DEPARTMENTS, ICT HELPDESKS, AND BACKOFFICES

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