We help you to answer customer questions first time right, treating each question as an opportunity to improve your customer service journey. 

That’s how you create loyal customers!





Improve your knowledge management skills!


Inspiration session

Get Inspired. Discover what you can do with knowledge management and learn about customer service and service content.

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Workshop: Vision and Strategy

What’s your vision? Our one-day workshops teach you how to get the most out of knowledge management. Learn what you can achieve.

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Customer-Focused Content Writing

Learn how to make content findable, accessible, useable and consistent across all touchpoints.

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Customer-focused Chatbot writing

Empower your chatbot. Learn how to turn bland dialogues into conversational ones.

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Chatbot Design Workshop

Do you want to help customers faster and better? Do you want to discover what a chatbot can mean for your organization? Then follow our workshop!

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Facts


27%
of website visitors are looking for information. Better information improves conversion rates.
15%
FCR Improvement
28%
Drop in call volume
17%
Reduction in waste


  • "ONVZ collaborates with TKC digital in a scrum team, which is an efficient way of working together for ONVZ, making optimal use of the knowledge and expertise of TKC digital."


  • "TKC digital offers knowledge management that employees can rely on: easy and fast!"


  • "With its strong vision on knowledge management, TKC digital has guided us in formulating a strategy and establishing a solid foundation for our knowledge organization. It is a great pleasure to be able to work together with these passionate consultants, they have in a infectious way transferred the love for the profession to us. "


  • "One answer to the same question at every touchpoint, every country, every brand and every target group"


  • "Thanks to the practical 10-step plan and the professional support of Sander and Judith, we can ensure that the customer gets the correct answer in 1 x the right way!"