CAPTURE KNOWLEDGE FROM EMPLOYEES' MINDS

Do you have loyal employees with years of experience and specific knowledge? We help you capture their valuable expertise and make it accessible to everyone.

Why you want this:

  • Knowledge retention: Employees with critical knowledge may retire or leave the company.
  • Accessibility: Make their expertise available to a wider group of employees.
  • Consistency: Ensure consistent knowledge sharing across all channels, so everyone – from contact centers to technicians – provides the same advice.
  • Focus on soft skills: With an up-to-date knowledge base, employees can focus on soft skills like empathy, providing a unique advantage over AI-driven self-service.
  • Happy employees, happy customers: An updated knowledge base boosts employee satisfaction, which leads to happy customers and lower turnover and absenteeism rates.

Our Expertise:
We are experts in creating knowledge bases for both employees and customers.

How we dot this:

Knowledge extraction: We extract knowledge from the minds of your experts through interviews and make it accessible to everyone.
Consistent and findable   knowledge: We create an easily findable, consistent knowledge base with a clear taxonomy and templates, so work instructions and knowledge articles are easy to distinguish and use.

Mariska website
Mariska Loomans-Baanstra | Achmea

"Within any organization, and especially in a large organization like Achmea, there is a huge amount of information about HR-related topics. You want this information to be easily accessible, complete, and accurate. Just like the information you use to answer customer questions."

MORE INFORMATION

OPTIMIZE KNOWLEDGE MANAGEMENT AND CREATE AN EFFICIENT, HAPPY WORKPLACE

WE ARE HERE FOR YOU

COMPANIES WITH MORE THAN 1000 EMPLOYEES

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COMPANIES WITH HIGH VOLUMES OF CUSTOMER CONTACT

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COMPANIES WITH THE AMBITION TO IMPROVE

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HR DEPARTMENTS, ICT HELPDESKS, AND BACKOFFICES

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