KNOW YOUR CUSTOMER AND THEIR CUSTOMER JOURNEY

The customer is at the heart of everything we do. We help you continuously learn from customer questions and journeys, so you can improve your service based on what really matters. Whether it is automation, digital channels, or fast and error-free handling, we focus on your goals, people, processes, and technology.

Together, we will discover the role of knowledge management in your customer journey and the goals you can achieve with knowledge management. During workshops, we analyze each step of the customer journey and determine what information is needed for success. This can result in an improved knowledge base or tailored communication. Our approach takes into account the ever-changing customer expectations, such as the demand for personalized experiences and seamless interactions across various channels.

The available data in your organization is crucial for optimizing the customer journey. Our experts seamlessly connect the right data points to help you achieve your goals and make the data measurable as part of the process.

With us, you will truly get to know your customer and optimize every step of their journey. Together, we create a customer-centric experience that not only increases loyalty but also improves operational efficiency.

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Martijn Regterschot | Hema

HEMA is very pleased with the results, but what do customers think? Martijn: “In customer service, we focus on KPIs like FTF (First Time Fix) and customer satisfaction. Customers are our benchmark, so I am thrilled to see that the NPS has increased by more than ten percentage points since we started."

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WHY TKC?
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EXPERTISE

Years of experience in knowledge management and AI.

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PROVEN METHODOLOGY

Our approach works and will continue to work.

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COMPLETE SOLUTIONS

From discovery to implementation, we take care of everything.

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