At TKC Digital, we help large organizations build a strong knowledge foundation so AI can deliver reliable results and customers and employees get the right answers the first time. As a Content Architect, you operate at the intersection of content, structure, and technology.

You think at the level of knowledge architecture: how knowledge is created, structured, and governed so it scales effectively across knowledge bases and can be easily discovered. This knowledge forms the foundation for AI assistants, chatbots, and every other channel and audience our clients serve. You act as the bridge between the people who create knowledge, the systems that use it, and the people who depend on it.

You work in multidisciplinary teams for major organizations, ranging from financial institutions and telecommunications providers to government agencies and retailers. You'll collaborate directly with stakeholders at every level, combining strategic consulting with hands-on execution to turn complex knowledge into scalable, AI-ready solutions.

Your responsibilities

Knowledge Architecture & Structure

• Design knowledge structures, taxonomies, and metadata models for use in knowledge bases and AI systems.
• Define how content should be structured for retrieval, chunking, and use in LLM-powered applications.
• Build knowledge sources as a Single Source of Truth—one trusted foundation for both employees and AI.
• Contribute to the design of prompts and the instruction layer that guides AI assistants.

Content & Editorial

• Translate complex information into clear, logical, and consistent content.
• Write, rewrite, and edit articles, knowledge base content, and process documentation.
• Develop and maintain style guides, writing principles, templates, and editorial standards.
• Adapt knowledge for multiple channels, including web, AI assistants, chat, customer service, and self-service.
• Use AI tools to support your work—you don't have to create everything from scratch.

Consulting & Guidance

• Conduct customer needs analyses and knowledge base assessments to design effective knowledge architectures and prioritize follow-up initiatives.
• Advise clients on knowledge strategy, information architecture, and AI implementation.
• Support knowledge management teams and coordinate writing and content projects.
• Help organizations build knowledge that works for both people and AI, guiding them through the transition to AI-driven knowledge management.
• Turn insights into practical, measurable improvements.

What you bring

Knowledge & Experience

• Bachelor's degree (HBO level) or equivalent working and thinking level, preferably in Communication, Information Management, or a related field.
• Proven experience as a Knowledge Editor, Content Specialist, Information Specialist, or a similar role where content, structure, and consulting come together.
• Knowledge of, or strong affinity with, information architecture, content structures, and taxonomies.
• Understanding of how content functions within knowledge bases, CMS platforms, AI applications, and omnichannel environments.
• Experience with—or interest in—platforms such as eGain, Salesforce Knowledge, Oracle Knowledge, or similar knowledge management systems is an advantage.
• A solid understanding of AI and how content serves as an instruction layer—not just as text for human readers.
• The ability to structure complex information and make it accessible to diverse audiences.
• Strong consulting skills, with the confidence to work alongside clients at both operational and tactical levels.
• A data-driven mindset, using analysis to support content decisions.
• Excellent communication skills, with the ability to present ideas convincingly to both content professionals and technical stakeholders.

Skills

• Analytical, critical, and confident in making and defending decisions.
• Comfortable switching between clients, projects, and varying levels of complexity.
• Able to work independently while actively collaborating with colleagues and clients.
• Enjoys variety and is willing to travel regularly within the Netherlands.
• Confident in providing advice and guiding clients.

How you work

Working Arrangement

• On average, you spend two days per week working on-site with clients.
• You work at least one day per week from our office in Baarn, our central hub for collaboration and knowledge sharing.
• The remainder of the week is flexible, allowing you to work from home depending on your schedule and project needs.
• Once a month, the entire TKC Digital team comes together at the office, followed by drinks or a team activity.

What we offer

Our Offer

• A full-time position (40 hours per week), with the possibility of 32 or 36 hours by mutual agreement.
• A competitive salary based on your education and experience.
• The opportunity to work on projects for leading national and international organizations, including Rabobank, HEMA, ANWB, Booking.com, and Triodos Bank.
• Travel allowance in the form of a lease car or public transport card, depending on your preference.
• A company laptop and iPhone.
• Unlimited access to the fitness facilities at our Baarn office. We also enjoy playing padel and road cycling together.
• A professional massage therapist visits our office every month.
• Regular team events and celebrations.
• Excellent opportunities for professional growth and personal initiative within a close-knit team of approximately 22 colleagues with ambitious growth plans.

Who we are

At TKC Digital, we specialize in knowledge management and AI. For more than 18 years, we've helped organizations build knowledge ecosystems that empower both people and artificial intelligence. Our projects consistently improve the performance of AI while delivering better experiences for customers and employees alike.

Our multidisciplinary team consists of Knowledge Management & Customer Experience Consultants, Content Architects, and Technical Consultants. This unique combination enables us to bring together strategy, content, technology, and AI to create practical, scalable solutions that deliver measurable business value.

In addition to project delivery, we organize inspiration sessions where we share our expertise, the latest industry developments, and best practices. As a technology partner of several leading knowledge management solution providers, we continuously monitor emerging innovations and actively share these insights with both our team and our clients.

Working at TKC Digital means joining an organization where you'll make a real impact, learn from colleagues with diverse areas of expertise, and enjoy what you do. We value talent, believe diversity makes us stronger, and encourage everyone to be themselves.

We are TKC digital, specialists in Knowledge Management and AI. Over the past 18 years, we have successfully delivered numerous knowledge management projects, helping organizations improve AI performance while also enhancing the experience and effectiveness of both customers and employees.

Our team consists of Knowledge Management & Customer Experience (CX) consultants, Content Architects, and Technical Consultants. This multidisciplinary expertise enables us to combine strategy, content, technology, and AI into practical, scalable solutions that deliver measurable business results.

In addition to delivering projects, we organize inspiration sessions where we share our expertise, the latest market developments, and industry best practices.

As a technology partner of several leading knowledge management solution providers, we continuously monitor the latest innovations in the field. We actively share these insights with both our team and our clients, and we look forward to exploring how we can help your organization achieve its goals.

Working at TKC digital

Working at TKC digital means joining an organization where you can make a real impact, collaborate with colleagues from diverse professional backgrounds, and enjoy what you do. We value talent, believe that diversity makes us stronger, and provide an environment where you can be yourself and continue to grow.

Interested? We'd love to hear from you. Send your CV and motivation letter to recruitment@tkcdigital.com