KNOWLEDGE MANAGEMENT SYSTEMS
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Cees Oerlemans | Achmea

Over half a million customer questions   per month. This is how 12,000 employees at Interpolis, Achmea, and Rabobank quickly find the right answer!

MORE INFORMATION

Are you looking for a mature knowledge management system (KMS)? And an experienced partner to integrate AI into your knowledge base? We are here to build a knowledge hub for you, a centralized space where all your knowledge is easily accessible.

 What is a KMS?

A KMS is a platform designed to create, manage, organize, and share knowledge and information. It is a centralized storage space where employees can store and access essential knowledge. This improves the accessibility of knowledge, boosts employee productivity, ensures information consistency, and encourages the sharing of best practices.

WHY CHOOSE A KNOWLEDGE MANAGEMENT SYSTEM?
  • Are customers contacting you repeatedly for the same issue?
  • Is duplicate work a common issue?
  • Are employees losing time searching for answers and information?
  • Do you want happier customers by supporting happier employees?
  • Is the right information hard to find quickly?
  • Do not all employees know how to perform their work?
  • Is critical knowledge leaving your organization?
  • Are employees stressed because they are unsure what to tell customers?
  • Are customers being passed from one department to another?
  • Is your chatbot struggling to provide accurate answers?
  • Does it take too long to onboard new employees?
  • Do you want to reduce costs and increase revenue?
  • Are your work instructions unclear?
  • Do technicians make unnecessary service visits to customers?
  • Do you see opportunities to automate processes?
ONZE PARTNERS
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Leader in AI integration for knowledge management.
Recognized by Gartner as #1 in Digital Engagement, Knowledge Management, and Engagement Automation.

Oracle logo

Our years of experience with Oracle enable us to deliver a complete customer management suite – Oracle Fusion – designed to help you achieve all your goals.

Technical discovery:

Are you missing the bigger picture through all the technology? We are here to help with the technical discovery process. We assess your current capabilities and needs and provide an objective evaluation of the available systems to guide you toward the right solution.

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Contact us!

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