Curious about how to leverage AI to optimize the customer journey? Join our Lunch and Learn webinar, where we’ll show you how to strategically use artificial intelligence to personalize customer interactions, increase efficiency, and boost conversions—all with the goal of getting the customer journey right the first time. We’ll wrap up with a hands-on demo, giving you a practical look at AI in action.

eGain presents SOLVE, the event where innovation and customer experience come together. Meet leading experts, discover the latest AI-driven solutions, and learn how smart technology can take your customer service to the next level. Don’t miss this opportunity to future-proof your organization!

In October 2025, our friends from KPN will take the stage at our 24th KMM! They will share how they use Oracle Knowledge and AI to support customer service agents, in-store colleagues, and technicians throughout the customer journey. A real-world story about the birth of knowledge base Jip and AI-driven chatbot Janneke.

In November 2025, we celebrate a special milestone: the fifth edition of the Customer Contact Quiz at the KSF Annual Congress! For this anniversary edition, we’re going big in collaboration with the Customer Service Federation (KSF). Expect a dynamic program filled with inspiration, knowledge sharing, and, of course, the thrilling Customer Contact Quiz, where teams compete for the ultimate title. A unique opportunity to learn, connect, and celebrate customer contact. Make sure you don’t miss it!