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KPN is known as the connecting digital partner of the Netherlands and is heavily investing in smart technologies to improve the customer experience. With solutions such as Oracle Knowledge, the Jip knowledge base, and the AI-driven chatbot Janneke, KPN supports not only its customer service employees but also colleagues in stores and technicians in the field. During our event on October 29, 2025, they will share how these innovations contribute to a smooth customer journey and future-proof customer contact.