Applying knowledge management and AI for a successful customer contact strategy? Ensure focus!

Do you have a digital contact strategy? And do you want personal contact only when it adds value? Then answer the following questions:

- Which questions can you avoid?
- When do you proactively answer a question?
- What can you automate?
- Which questions can you answer smartly digitally?
- When do you have personal contact?

Based on the answers to these questions:

• create a concrete plan for implementing knowledge management;
• determine which content you need for your contact strategy;
• and how AI can assist you with that.

But you also see how to structure your organization with the right roles and processes. This way, you maintain the reliability of your content!

Are you already successfully using AI and knowledge management? We'd love to think along with you!