Tkc meetups linkedin snack eng
Sharing Knowledge with Chatbots: Humans and AI Join Forces

The Rise of AI and Chatbots: A Game-Changer for Customer Service
The arrival of AI and chatbots is set to transform the customer service world completely. AI-powered chatbots know exactly what your customer needs and provide accurate answers in one go. But to achieve this, they need the right information. And where do they get that information? That’s right—from the content consultants at TKC Digital.

Content Consultants: Real Knowledge Heroes

Our content consultants are true experts in creating excellent content for internal knowledge bases and websites. Their work ensures that your customers find answers to their questions quickly and easily. Recently, we’ve partnered with AI companies that specialize in developing and implementing chatbots. Our goal? To create the perfect collaboration between humans and machines to elevate knowledge management to a whole new level.

The Power of Quality Input

We’ve been saying it for years: garbage in, garbage out. Poor input leads to poor results. Well-crafted content forms the foundation of every successful knowledge base—and by extension, for AI chatbots. If an article is poorly written or its meaning is unclear, chances are high that the AI won’t know what to do with it.

To ensure that both our content and chatbot responses are top-notch, we focus on:

  1. Tone of Voice: The chatbot must always match the company’s tone of voice and align with the style of the customer service team.
  2. Accurate Answers: When an article provides the correct answer, the chatbot can deliver the same. We ensure the information in our content is clear and accessible.
  3. Comprehensive Responses: Our articles include not only answers but also extra information, such as conditions and next steps. We test various types of content to ensure chatbots integrate this additional information naturally into their responses.

Magical, But Not Hocus Pocus

Our partnership with AI companies has taught us a lot. One key lesson: while AI may seem magical, it’s certainly not sorcery. Without well-prepared content, a chatbot cannot provide accurate answers. This is why the expertise of our content consultants remains essential.

Collaborating for the Future

The collaboration between TKC Digital and our AI partners marks an exciting step in the evolution of chatbot technology. By combining our strengths, we’re making knowledge sharing easier, more effective, and more engaging. Curious about the future of AI and content? Keep an eye on our website for the latest updates.

Are you an AI company looking for quality content for your chatbot, or do you want to brainstorm with us? Get in touch—we’d love to collaborate!

WHY TKC?
Asset 4expert

EXPERTISE

Years of experience in knowledge management and AI.

Asset 5methodiek

PROVEN METHODOLOGY

Our approach works and will continue to work.

Asset 6oplossing

COMPLETE SOLUTIONS

From discovery to implementation, we take care of everything.

TEAM TKC

Bij TKC digital helpen we bedrijven om hun klanten de service te bieden die ze verdienen. Door te luisteren naar klanten en de juiste tools en structuren te gebruiken, verhogen we klantloyaliteit en omzet, terwijl we de kosten verlagen. We maken kennismanagement leuk en effectief, en vereenvoudigen processen voor een betere klantervaring. Onze specialisaties omvatten strategie, kennismanagement, sociale media, en klantbeleving. TKC digital is een Tele'Train Talent Company en een bekroonde Oracle Service Cloud partner.

Asset 2bcons

BUSINESS CONSULTANTS

Asset 3com ex

COMMUNICATIE ADVISEURS

Asset 4content

CONTENT SPECIALISTEN

Asset 5technisch

TECHNISCH CONSULTANTS

Sign up for our newsletter

Stay up to date with the latest developments and events from TKC digital!