An Interview with Our Colleague Justine Hoogstraten

Meet Justine Hoogstraten. Justine has been working as a content consultant at TKC digital for nearly two years. She supports various clients, including Techniek Nederland. In this interview, she shares more about her role at Techniek Nederland!

Why Techniek Nederland Chose TKC

Currently, I work at Techniek Nederland alongside four other colleagues from TKC, including content consultants, a business consultant, and a technical consultant. We’ve been working with Techniek Nederland for two years now.

Our collaboration began because the organization had a lot of valuable knowledge internally, but it wasn’t centralized or documented in one place. Most of this knowledge existed only in the minds of employees. This created challenges, such as lengthy onboarding processes for new hires or difficulties in transferring knowledge when someone retired. Our task was to document and centralize this knowledge, making it accessible to ensure smoother processes for everyone in the organization.

What Exactly Do You Do as a Content Consultant at Techniek Nederland?

As a content consultant, I’m responsible for writing, rewriting, and editing content for Techniek Nederland’s knowledge base. This includes both existing content and new information that has not yet been documented.

In addition to rewriting texts, I often organize collaborative writing sessions with employees. The goal is to capture and document the valuable knowledge stored in employees’ minds and make it accessible to the organization. I frequently work with my two other content colleagues from TKC to structure and document this knowledge efficiently.

I’m also involved in project management. In this role, I maintain an overview and monitor the progress of all ongoing projects. By regularly tracking the project’s status, I make adjustments as needed and ensure we stay on schedule.

How Better Content Significantly Reduced Onboarding Time

At Techniek Nederland, I assisted the Financial Administration department. Employees there noted that it took an average of six months to onboard a new colleague. This process could, of course, be faster and more efficient.

To address this, I created and published various articles in the knowledge base. As a result, the onboarding time has been significantly reduced, helping employees train new colleagues more quickly and effectively.

Faster and More Efficient Work for Everyone

One major milestone was the creation of a comprehensive knowledge base by the TKC team at Techniek Nederland. This includes not only specialized knowledge but also general articles that are valuable to everyone in the organization—and the results speak for themselves!

This practical and accessible information enables all employees to quickly find answers and work more efficiently, regardless of their role or department. It fosters collaboration and ensures that everyone, from new hires to experienced colleagues, can find the right answers and improve how they perform their work.

The Foundation is Ready—Now Onto AI

After writing 400 articles, we’re nearly finished documenting knowledge for two departments. We’ve also preserved knowledge from two employees who have since retired, ensuring this valuable information is not lost. This way, we make sure that knowledge within the organization is retained and always accessible to everyone.

Now that the foundation for knowledge management is solid, we’re moving toward AI. This marks the next generation of knowledge management for Techniek Nederland.

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